Integration with ServiceNow IT Service Management (ITSM)
Accelerate software onboarding using automation workflows across ServiceNow and ReversingLabs.
Learn more about secure software onboarding with RL by visiting our solution page.
Available RL Use Cases with ServiceNow ITSM
Facilitate Self-Service Requests
- Establish ServiceNow’s Service Catalog as a centralized control point for all new software requests, ensuring third-party products are not procured through non-sanction channels.
- Create custom automation workflows using ServiceNow IntegrationHub to offload the task of locating and uploading software for assessment to end users, engaging limited security resources only when risks exceed the organization’s defined appetite.
New Request Created in Self-Service Catalog
Automate Software Testing
- Securely import and analyze third-party software in the Spectra Assure® Portal upon request creation in ServiceNow, automatically validating the software is safe to use before installing on corporate assets.
- Accelerate lengthy third-party security assessments using Spectra Assure, enabling you to analyze third-party (commercial or open source) software without access to source code, in minutes.
Software Securely Imported into Spectra Assure via API
Deliver Actionable Test Results
- Automatically extract results from RL’s SAFE report, providing a conclusive business decision (Pass or Fail) to support the software onboarding processes.
- In the event risks or threats are identified during the assessment, automatically assign tasks to responsible parties for remediation, maintaining audit trails for reporting.
Issue Triggers Remediation Task
Accelerate Secure Installation
- Keep the Configuration Management Database (CMDB) up to date by linking security assessment results and approval(s) to the assets that the software will be deployed on.
- Facilitate cross-functional workflows by automatically assigning software installation tasks to the IT department for approved software requests.
CI Linked to Request
